Privacy Policy

Last Updated: 10/2024

Welcome to vidafarm.com. At VIDA FARM, we are committed to protecting your privacy. This Privacy Policy describes how VIDA FARM (the “Site“, “we“, “us“, or “our“) collects, uses, disclose, and safeguard your personal information when you visit, use our services, or make a purchase from vidafarm.com (the “Site“) or otherwise communicate with us (collectively, the “Services“). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. We are committed to maintaining the confidentiality, integrity, and security of your personal information. By using our website, you consent to the data practices described in this policy.

If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Information We Collect

We collect several types of information from and about users of our website, including:

  • Personal Identification Information: This includes information you provide directly to us when you register an account, place an order, subscribe to our newsletters, or contact customer service. Examples include your name, email address, billing and shipping address, phone number, and payment details.
  • Transactional Information: We collect details about your purchases, such as order history, product preferences, and shipping information to fulfill your orders efficiently.
  • Technical Information: This includes information automatically collected through cookies and other tracking technologies when you visit our website, such as your IP address, browser type, operating system, access times, and pages viewed.
  • Usage Data: We monitor how users interact with our site, including which pages are visited, the time spent on each page, and links clicked. This data helps us optimize our site for a better user experience.

How We Use Your Information

We may use the information we collect for various purposes, including but not limited to:

  • Order Fulfillment: Processing and delivering your orders, managing payments, and providing customer support.
  • Personalization: Enhancing your shopping experience by remembering your preferences, recommending products you may like, and personalizing marketing communications tailored to your interests.
  • Communication: Sending you transactional information, such as order confirmations, shipping notifications, or updates on your account. If you have opted in, we may also send you promotional emails, newsletters, or special offers.
  • Improvement of Services: Analyzing usage patterns to improve our products, website functionality, and customer services.
  • Legal Compliance: Complying with applicable laws and regulations, responding to legal requests, and safeguarding our legal rights.

How We Share Personal Information

We value your trust, and we are committed to keeping your information secure. In specific situations, we may share your personal information with third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

  • Sharing with service providers or third parties who perform tasks on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
  • Collaborating with business and marketing partners, such as Shopify, to deliver services and marketing to you. Our partners will handle your information based on their own privacy policies.
  • When you request, instruct, or otherwise permit us to share your information with third parties, such as to fulfill product shipments or when using social media widgets or login integrations, with your approval.
  • Sharing within our corporate group or with our affiliates as part of our legitimate interests in operating a successful business.
  • In the context of business transactions like mergers or bankruptcy, to meet legal obligations (e.g., responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, or to protect and defend our services, our rights, and the rights of our users or others.

Over the past 12 months, we have disclosed the following categories of personal information and sensitive personal information about our users for the purposes outlined in “How We Collect and Use Your Personal Information” and “How We Share Personal Information”:

Category Categories of Recipients
Identifiers (e.g., basic contact details, order and account information) Vendors and service providers (e.g., ISPs, payment processors, fulfillment and customer support partners, data analytics providers)
Commercial information (e.g., order history, shopping details, customer support information) Business and marketing partners
Internet or similar network activity (e.g., usage data) Affiliates

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

User-Generated Content

Our services may allow you to post product reviews or other user-generated content. If you choose to submit any such content to a public area of our services, it will be publicly accessible to anyone.

We cannot control who may access the information you choose to share publicly, and we cannot guarantee that those who have access will respect your privacy or maintain security. We are not liable for the privacy or security of any information you choose to make publicly available, nor are we responsible for how third parties might use or misuse such information.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies help us:

  • Remember your preferences and login details to provide a personalized experience.
  • Understand and analyze site usage and customer behavior to improve our services and marketing efforts.
  • Provide relevant advertising through Google Ads and other platforms based on your browsing history.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our website.

Data Security

We implement a variety of security measures to protect your personal information, including encryption, firewalls, and secure socket layer (SSL) technology. These measures are designed to safeguard your data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, please note that no method of transmission over the internet or method of electronic storage is 100% secure. We encourage you to protect your own information by using strong passwords and keeping them confidential.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. If you close your account, we may still retain certain information to comply with our legal obligations or to resolve disputes.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
  • Data Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
  • Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
  • Opt-Out Options: You can unsubscribe from promotional emails by following the instructions in the email or by contacting us directly. You can also manage your cookie preferences through your browser settings.

To exercise any of these rights, please contact us at hello@vidafarm.vn.

Third-Party Websites

Our website may contain links to other sites operated by third parties. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be effective immediately upon posting the revised Privacy Policy on this page, and we will update the “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy frequently to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or the handling of your personal information, please contact us through the following:

We are committed to resolving any complaints you may have about your privacy.