Return and refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@vidafarm.vn. Approved returns receive a shipping label and instructions. Returns without prior approval are not accepted.

Please kindly check your order upon receiving it. If you find any defects, damage, or incorrect items, please contact us immediately so we can assess the situation and resolve it promptly. Please retain the original packaging and take clear photos as evidence.

Unfortunately, we cannot accept returns on sale items or gift cards or with the reason that you didn’t like the flavor.

If you experience any issue with your tea, please contact us as soon as possible so we can provide expert support and arrange a replacement if necessary. Instead of sending the tea back, we encourage you to explore other ways to enjoy it, such as sharing it with someone, experimenting with recipes, or repurposing it creatively.